Outbound Campaign Services Backed by Clinical Expertise

Proactive outreach. Measurable impact. Healthier populations.

Our Outbound Campaign Service helps healthcare organizations close care gaps, follow up with patients, and proactively support population health goals. With a team of licensed nurses and trained outreach professionals, we make meaningful, human-to-human connections that improve outcomes and drive engagement—whether we’re closing HEDIS gaps, scheduling appointments, or checking in on high-risk members.

Who Uses Our Outbound Campaign Services?

We support a wide range of healthcare organizations that need strategic, high-touch outreach:
  • Health Plans & Payers
  • Accountable Care Organizations (ACOs)
  • Primary Care & Specialty Practices
  • Managed Medicaid & Medicare Advantage Programs
  • Telehealth & Virtual-First Providers
  • Chronic Care & Complex Case Management Teams
  • Hospice & Home Health Agencies
  • Public Health & Preventive Care Initiatives

Whether you’re targeting preventive screenings, following up on recent discharges, or engaging members in need of support, our team is ready to reach out—professionally and compassionately.

What We Deliver

  • Outbound Calls by Nurses & Trained Agents
  • Customized Campaigns to Match Your Goals
  • Clinical Safety Checks and Follow-Ups
  • Gap Closure for HEDIS, Stars, and Quality Measures
  • Medication Adherence Reminders
  • Appointment Scheduling & Re-Engagement
  • Care Transition Outreach (Hospital or ED Discharge)
  • Multilingual Support Available
Each campaign is tailored to your specific member population, complete with scripting, escalation paths, and outcome reporting. Whether the outreach is clinical or non-clinical, we ensure every call represents your brand and care model with empathy and professionalism.

Examples of Campaigns We Run:

  • Calling patients overdue for cervical, breast, or colorectal cancer screenings
  • Safety checks for high-risk patients with chronic conditions or recent falls
  • Post-discharge calls to reduce readmissions and promote recovery
  • Outreach to schedule annual wellness visits or flu vaccines
  • Medication adherence follow-up for chronic disease management
  • Behavioral health check-ins for members recently hospitalized or flagged for support

We combine the personal touch of a live conversation with the rigor of structured campaign reporting and measurable outcomes.

How It Works

Our onboarding process ensures each campaign is aligned with your workflows and compliance standards. We:

  • Define goals, target lists, and call scripts
  • Establish documentation and escalation protocols
  • Assign nurses or outreach agents based on campaign type
  • Launch with real-time reporting and continuous QA oversight

You’ll get regular reports detailing call outcomes, member responses, and completion metrics so you can track ROI and impact in real time.

Extend Your Reach. Elevate Your Results.

In a world where automated messages are ignored, our outbound campaign team connects with real people to drive real change. When your patients or members hear from us, they feel supported—not sold to.

📞 Contact us today to launch a custom outreach campaign that delivers results—and improves lives.

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